We are always looking at how to help you save you money. Many times, if we are able to solve your computer problem quickly with guidance over the phone, we will do that without charge.

If you are due free tech support on your issue from a hardware or software vendor or an Internet service provider, we will tell you so and guide you on who to call. If we feel your machine is not worth fixing, we will tell you that too - even if it means us losing a service call. We don't make any money doing all that, but we know what makes good service. Hopefully, when you really need us, you'll be able to trust that we are serving your best interests. Some of our best customers started out this way, getting free consultations over the phone.

If we do proceed to a service call, your service manager will assist the technician to carry out your request with all the available tools at our disposal. This way you benefit from all of our available talent, not just the technician onsite. Of course, we fully guarantee the work of every technician who serves you.

If and when we come out to your home or office for an onsite service call, you will only be charged for the time the technician is actually there, not for their travel time. We do require a one hour minimum service call but that is the only restriction. If your problem is solved within the hour, you are entitled to use the technician's time for the remainder of the hour, tuning your system, tutoring you on proper care of the machine or the use of software.

If your work requires more than our one hour minimum, we will first give you an estimate for that additional time. That estimate will be the most you will pay and it may even be less since we charge in 15 minute increments. As an example, if we work for 90 minutes, you will pay for 90 minutes, not rounded up to 2 hours. The only time the estimate would be exceeded is if we discover something new about your computer that needs attention and was not previously reported. If this happens, all work will stop for your consultation and permission to proceed. In other words, you are in control of the cost at all times.

If your computer needs work, compare our service to taking your computer in to a shop. You will break down the computer, put it in your car, drive down to the service store, pay for parking and first, get an estimate. This will take around anyway between 1- 2 hours of your valuable and precious time. This estimate will likely cost you between RM$55 and $100 and can take up to 4 days to get. At theComputerfellas, we charge you a minimum one hour service call of RM$84.00 and we actually work for that hour! Plus, we come right to your door within 24 hours!